Your safety is COREO’s top priority, and we’ve taken steps to ensure that your personal information is kept safe and secure, and that your COREO trips are as equally safe: COREO passengers are verified through email & mobile number, whereas COREO Drivers are verified further through driving license, facial verification matching and a KYC check done by payment partner Stripe. Transaction information is securely handled by Stripe. Cashless transactions using Stripe protects you from scams. Personal contact information is kept private. Driver and vehicle photos provide confirmation to each Passenger. Passenger photo provides confirmation to each Driver.

There are no fees to join COREO. The only time a Passenger is charged a fee is when they accept a carpool ride. The COREO App determines the amount of cost recovery transferred from the Passenger to the Driver for each carpool trip so that COREO users avoid awkward negotiations. Since COREO carpooling is all about splitting the cost of commutes between carpoolers, the App ensures that the maximum cost recovery per km to a Driver is at or below 62 cents per kilometer, which is the minimum published Government of Canada Automobile Allowance Rate for 2023. This could be modified annually based on the Government of Canada website Automobile allowance rates – Canada.ca. Therefore, a carpool Driver is not making a profit, just recovering some of his or her daily commuting costs. The Total Passenger Trip Payment is comprised of the COREO Service Fee, including GST, plus the Driver Reimbursement Cost. Unlike a taxi business or ride-hailing company that is constantly looking to offer rides, there is no obligation for a COREO Driver, who is commuting to and from work, to offer a carpool ride and COREO does not guarantee there will be a ride for someone to share. There are also no surge pricing fees at peak time since COREO’s cost recovery formula is solely based on commuting distance. This pricing model also makes it simple and transparent for all involved. Passengers will only see the amount they are paying, and drivers will only see the amount they are receiving as reimbursement for the trip cost, which is why there is a difference in the price displayed on the passenger’s app and the driver’s app.

Any commute to work is appropriate for sharing. The important thing to keep in mind is that carpooling legislation allows for one round trip carpool per day. Currently, COREO is focusing on the largest volume of solo driving, which is commuting to work since this is the greatest opportunity to reduce congestion, pollution and accidents for cities.

If, for any legitimate reason, a trip is not completed successfully, COREO will facilitate a refund. Please contact customer service with the details of why you require a refund, and we will be happy to review your case.

COREO is a community-oriented carpooling app and for the benefit of the community, there are no cancellation fees at this stage. COREO encourage community members to maintain high standards of ride offers and requests. COREO will monitor the reason and number of cancellations from both passengers and drivers which may mean changes to our cancellation policy in future. This is to ensure the best possible experience for all our users.

Currently, users cannot print off receipts in-app, but upon each completed commute, both the driver and the passenger will receive emails containing the details of the commute.

No problem. You don’t need a car to be a COREO passenger. Many of your driving neighbors will be eager to offer rides in exchange for splitting their commuting cost. Plus, you both gain a new neighborhood friend.

Both drivers and passengers can rate each other one to five stars after a trip. Your rating should be based on the overall experience of the trip.

When registering to become a COREO driver, the app will accept a valid driving licence from any Canadian province or territory as part of the verification process.

The app does not include any additional tariffs that may apply during the course of a commute. The Canada Revenue Agency rules for mileage do not include charges such as tolls and are designed to solely cover the running costs of the car.

No, our cashless carpool transaction system is designed to protect both of you. All carpool transactions for COREO trips are executed within the app at the beginning of a shared commute to ensure there is no risk that a driver is not reimbursed properly, and so both driver and passenger know the total cost of the ride before agreeing to it. COREO community members should never pay cash to share a ride with a COREO driver and tipping is never allowed since this is purely cost recovery for the driver. Also, COREO automatically calculates the reimbursement cost for each trip, so driver and passenger avoid the uncomfortable feeling of having to negotiate the ride cost.

We’d love for you to share our app with your friends and families, and can do so by using the “Refer Us” function from the main menu in the COREO app. This is not a formal referral program, and does not provide any additional benefits to users, but provides an easy way to grow your COREO troupe and help more people save money by using a sustainable transportation option.

Yes, you need to enable location services. The App uses current location as default to provide necessary details and availability of any vehicle.

Yes. As a driver you can update your bank account details within the Settings section, when you’re in driver mode in the COREO app.

No, we currently only offer our carpooling app to drivers with cars or trucks.

Hopefully this won’t happen, but if an accident does occur you should follow the standard process by contacting the emergency services, obtaining witness statements, and liaising with your insurance company.

At this time, pets are not allowed in the vehicle during a COREO trip.

If you are travelling with more than one person as passengers, you can specify the number of seats you require when requesting a ride and will be matched accordingly. In order to conform to Canada Revenue Agency rules, the total charge for the commute will not change as a Driver can only receive a maximum contribution towards the commute.

In the very unlikely event that you are taking luggage to work, we recommend that you ask the driver ahead of time that he or she will allow it.

Once a trip has started, the destination and cost cannot be changed as it is automatically applied in the COREO app. If for some reason a trip has started and there is a change in the destination, this is something both the driver and the passenger would need to agree upon, as well as agree upon any additional cost.